Privacy Policy sambal88 — Our Commitment to Protecting Your Information

Sambal88 values the privacy of every user on our platform. We understand that your personal information is a trust placed in us, and we will never treat that trust lightly.

This Privacy Policy applies to all services provided under the sambal88 brand, including the website, mobile app, and all digital channels we manage. By using any of our services, you agree to the terms set out in this document. Please take a moment to read it in full so you clearly understand your rights and responsibilities.

Sambal88 collects your personal information through several channels — including registration forms, direct platform usage, financial transactions, and your interactions with our customer support team. Every piece of information collected has a clear and defined purpose.

Information You Provide Directly

• Full name as shown on a valid identity card or passport.
• Identity card number (MyKad) or passport number for identity verification (KYC).
• Active email address and mobile phone number.
• Date of birth for age verification purposes — you must be at least 21 years old.
• Registered bank account or digital wallet details such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay.
• Identification documents and proof of address submitted during the KYC process.
• Account passwords in encrypted form, unreadable by any party.

Automatically Collected Information

• Your IP address and geographical location information when accessing the platform.
• Device type, operating system, and web browser version you are using.
• Activity log records including login timestamps, games played, and bets placed.
• Session data and platform usage patterns for service improvement purposes.
• Cookie data and tracking technologies you have permitted through your browser settings.

Every piece of information we collect is used for a legitimate and specific reason. sambal88 does not use your data for purposes beyond what is stated in this policy. The following are the primary purposes for which your information is used:

• Account Management: Creating, verifying, and maintaining your user account to keep it secure and running smoothly.
• Transaction Processing: Processing deposits and withdrawals accurately and promptly to your registered payment method.
• Identity Verification (KYC): Verifying that each user is a real individual who meets the age requirements and applicable laws to use the platform.
• Fraud Prevention: Detecting and investigating suspicious activity, including attempts at money laundering or the use of multiple accounts.
• Customer Support: Responding to your inquiries and efficiently resolving issues related to your account, transactions, or games.
• Regulatory Compliance: Fulfilling legal obligations and licensing requirements applicable to the operation of an online gambling platform.
• Marketing Communications: Sending you promotional notifications and exclusive offers — only if you have consented to receive them.
• Service Improvement: Analyzing platform usage patterns to improve the overall user experience.

Sambal88 does not sell, rent, or commercialise your personal information to any external party for their own marketing or business purposes. However, there are certain situations where we need to share your information with trusted third parties to enable our services to function fully.

Third Parties That May Receive Your Data

• Payment Service Provider: DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and banking institutions involved in processing your transactions.
• Identity Verification Provider: Third-party companies that assist us in carrying out KYC processes and document verification securely.
• Game Provider: Game studios and software providers that supply casino and slot games on our platform require minimal session data for technical purposes.
• Regulatory Authority: We fully comply with any lawful instructions from relevant authorities when required by law.
• Cybersecurity Provider: Companies that help us detect and prevent security threats, fraud, and data breaches.

All third parties we work with are required to sign strict data protection agreements and may only use your information for the purposes we specify, not for their own interests.

The security of your data is more than a written promise — it is the infrastructure we build and maintain every day. sambal88 continually invests in the latest security technology to ensure your information stays protected from both external and internal threats.

Security Layers We Use

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using the latest TLS protocol, rendering any interception attempt meaningless.
• Stored Data Encryption: Sensitive information such as bank account details and identity documents is encrypted when stored in our database.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security that requires verification via your mobile phone each time you log in.
• Real-Time Threat Monitoring: Our system actively monitors every transaction and session to detect any unusual or suspicious activity patterns.
• Internal Access Controls: Only authorised personnel with a genuine business need may access users' personal data, and every access is logged.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. As such, you also play an important role by keeping your password confidential and not sharing it with anyone.

Sambal88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your browser or device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Gathering information about how you interact with our platform to help us identify areas for improvement.
• Functional Cookies: Saving your preferences such as language, display settings, and game choices so you do not need to reset them each time you return.
• Analytics Cookies: We use internal analytics to understand platform usage patterns in aggregate, without identifying individual users.

You can control and manage cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality and your gaming experience. For more information on managing cookies, refer to your browser's help documentation.

You have clear rights regarding the personal information we hold. sambal88 fully respects these rights and provides straightforward mechanisms for you to exercise them. Here are your rights:

To exercise any of the above rights, please contact our support team via email at [email protected] or via the platform's live chat. We will process your request within 14 business days.

Sambal88 only retains your personal information for as long as necessary for the purposes stated in this policy or as required by applicable law. Once the retention period ends, your data will be securely deleted or anonymised.

Retention Period by Category

• Active Account Information: Retained for the duration your account is active and up to 7 years after account closure to meet regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in line with legal requirements for financial records.
• KYC Documents: Retained for 5 years after the business relationship ends or as required by the relevant authorities.
• Activity and Session Logs: Retained for 12 months for security and investigation purposes if required.
• Support Communication Data: Retained for 3 years to allow us to provide consistent support and reference your interaction history.

When your data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered by any party.

Sambal88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technological developments. Whenever we make significant changes, we will notify you through:

• In-platform notifications during your next login session.
• A notification email sent to your registered address if any changes directly affect your rights.
• A clear written notice on this page with an updated effective date.

Continued use of the sambal88 platform after any changes are published will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you do not agree with any changes made, you have the right to close your account and stop using our platform. To do so, please contact our support team by email at [email protected].